FREQUENTLY ASKED QUESTIONS

Home / FAQ

Frequently Asked Questions

PERFECT AUTO COLLSION EXPERTS  FAQ

By law, you have the right to choose the repair shop you would like to repair your vehicle. We will work with any reputable insurer to ensure quick and efficient repairs are completed on your vehicle and processing of your claim.

No. Repair estimates are very standardized. Most reputable, licensed shops utilize a computerized repair database to produce accurate damage estimates. A large difference between estimates could mean that the lower one is calling for parts other than new factory original or has missed a great deal of damage that will have to be addressed during the repair process. We want you to be fully informed about the parts and procedures we will use to repair your vehicle. We will work closely with your insurer to repair your vehicle quickly, safely and cost-effectively.

Today's modern factory finishes incorporate multiple coats of highly specialized paints. We have made a major investment in the finest computerized paint mixing system available and constantly upgrade our equipment and database to ensure that each vehicle we paint matches the factory original color. We take special pride in our ability to match factory finishes as the final step in the repair process.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your adviser during the repair process if you have questions or concerns.

The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call the claims department and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

If you have a deductible, it will be your responsibility to pay the shop when you pick up your vehicle. If you aren't sure about your deductible, you can call the claims department and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Our Perfect Auto Repair Specialist  can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your adviser for the specifics on your vehicle. Things that can delay your repair are special order or back-ordered parts as well as hidden damage that will need to be identified, estimated and approved.

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We also provide a pickup and delivery service.
If you need a rental car, we would be happy to assist you to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Yes. Perfect Auto Collison guarantees all repairs with a Lifetime Warranty
We accept Visa, MasterCard, Discover, and American Express. Of course, cash and bank-imprinted checks are always welcome.

Parts that wear out and need replacement with time and use (e.g. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

You may wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and wash your vehicle in the shade. Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Do not wax the vehicle for 30 days. This will allow the finish to dry and harden completely.

FIND YOUR DREAM CAR COLOR AT PERFECT CAR COLLISON WORKSHOP

Your safety makes all the difference when choosing what facility will repair your vehicle. Choose a certified repair facility and rest assured, when you put your family back in that vehicle, you know it was done right.

TESTIMONIAL

CUSTOMER REVIEWS

Perfect Car Collison is a top of the line repair facility which quickly repaired my vehicle. The car looks and rides as good as new. The process was quick, friendly and I would definitely refer them.

Posted on Google Google
Lee St john profile picture
Lee St john
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I would highly recommend this place! My repair was completed earlier than expected. I checked other local repair shops and got quotes….no one even came close to the price I paid at Perfect. Half the price, completed early and it looks brand new! Very courteous and professional staff too!
Posted on Google Google
Clara Heit profile picture
Clara Heit
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Chris went above and beyond to make sure I could have a part rushed to still be able to use my vehicle within two days after being hit from a hit and run. I was able to drop my vehicle back off to finish the work and Chris worked with my insurance for the follow up. Chris is very professional, respectful, and a man of his word. Great service and very happy customer
Posted on Google Google
Rick Blaesing profile picture
Rick Blaesing
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Chris did a phenomal job on my vehicle. He gave me my estimate at the beginning and walked me through the whole process. In the end, my price was actually cheaper than my original estimate. The front end looks like new. I recommend Perfect Auto Collision to anyone that needs any body work done at all.
Posted on Google Google
Kenneth Swain profile picture
Kenneth Swain
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Chris is awesome. He is a man of his word and he said it would take two days to do the work.I dropped my truck off on Monday and he called me Tuesday to pick up my truck from body work and paint true to work thanks Chris
Posted on Google Google
K “Kimbo Slice” H profile picture
K “Kimbo Slice” H
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very professional and quick and efficient. Chris has exceptional service and answered all my questions.
Posted on Google Google
Grdgory Truskowski profile picture
Grdgory Truskowski
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
They can do it.
Posted on Google Google
MICHAEL PALMARCHUK profile picture
MICHAEL PALMARCHUK
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Dealt with Chris and he was very professional. Got my car back a week sooner than expected. Looked like the day I picked it up from the dealer. Highly recommend this place for all collision needs.
Posted on Google Google
Hadi Albidhani profile picture
Hadi Albidhani
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a great experience with the collision shop. They were professional, efficient, and did an excellent job repairing my vehicle. The staff was friendly and kept me informed throughout the process. I highly recommend their services.